Welcome to our digital platform. Before registering and using our services, we kindly ask you to read and accept this Agreement, the "Terms and Conditions," which contains the rules for using the digital platform "Pickemap."

1. General Information

Techlog di Emanuele Cavallaro, Tax Code and VAT number 07185230484, certified email picktech@pec.it, with its head office located in Florence, via Francesco Domenico Guerrazzi 2, duly represented by Emanuele Cavallaro, is the owner of the digital platform known as “Pickemap,” accessible through the websites www.pickemap.it and www.pickemap.com, which offers luggage pick-up, storage, and delivery service within the geographical area of the city of Florence.

2. Definitions

To ensure greater transparency for all parties interested in using the Platform, the following definitions, deemed useful, are provided:

• Area: The geographical area where the Service is provided, currently limited to the city of Florence.

• Content: Text, graphics, images, music, software, audio, video, information, or other materials, including but not limited to profile information, service requests, extracts, messages, reviews, and other information or materials available on or through the Platform.

• Storage Facility: a luggage detention and storage service provided by the Provider.

• Operator: The legal entity that owns the "Pickemap" Platform.

• Provider(s): an entity registered on the Platform offering luggage pick-up, storage, and delivery service. Providers are all commercial partners of the Operator.

• Platform: The websites www.pickemap.it and www.pickemap.com through which we provide our services.

• Registration: The process of creating an account on the Platform.

• Service(s): The transport and storage functionalities offered through the Platform by third-party Providers.

• Site: The web portal accessible via the following links: www.pickemap.it and www.pickemap.com.

• Stripe: The external payment platform utilized by the Operator.

• User(s): A natural or legal person completing the registration process on the Platform by creating an account with the Operator to use the Service, as well as any person who submits a request through the Platform, uses the User Service, or performs any activity on the Platform. Where the User is a natural person requesting the Service for purposes unrelated to their entrepreneurial or professional activity and qualifies as a "Consumer" under Legislative Decree no. 206 of 6.9.2005 ("The Consumer Code"), the provisions of The Consumer Code shall apply.

• Carrier: A provider of luggage transport services.

3. Description of Services

The luggage pick-up, storage, and delivery service involves the collection, safekeeping, and delivery of luggage by Providers to Users on the dates and at the times specified during the booking process made on the websites www.pickemap.it and www.pickemap.com. The Operator provides the Services indirectly, relying on commercial partners who regularly perform luggage transport and storage services (Service Providers). All Providers are independent third parties, with no employment relationship existing between them and the Operator.

4. Registration and Account

To access the Services, the User must create their profile/account on the Platform by following the outlined and guided registration process. In this regard, the registrant declares and warrants: (i) that they are of legal age or the legal representative of a minor child and have full legal capacity to act and enter into valid contracts and agreements; (ii) that the data provided during registration is accurate and truthful; (iii) to update the provided data whenever necessary. Upon completing the Registration process, the User may access their profile at any time to update or modify the entered information. If the User does not complete the Registration process after providing a phone number and/or other requested data, they may receive a limited number of email communications inviting them to complete the process and describing the service for which registration was initiated. The data provided during registration, such as name, surname, mobile phone number, and email, will only be shared with the Operator. For the purchased Service Providers, the following data will be shared: name, surname, order number, number of luggage, and pickup-delivery addresses. Registration and use of the Platform are subject to acceptance of these Terms and Conditions.

5. Changes to Terms and Conditions

The Operator reserves the right to modify the Terms and Conditions at any time. Changes will be communicated to Users and will become effective 15 days after notification via email. The User will always have the option to delete their profile in accordance with the procedure outlined below.

6. Account Cancellation

The User may cancel their profile at any time by accessing their profile, navigating to the "Edit Profile" section, and clicking on "Delete." Account cancellation will take effect 14 days after the request, following verification that no outstanding debts or open claims exist. Upon the User’s cancellation request, the data provided during registration will be removed from the primary database and archived in a reserved section of the database. Upon the User's cancellation request, the personal data are processed and stored for a period of 24 months from their collection. The company, as the data controller, processes the data in compliance with its Privacy Policy to fulfill its legal obligations.

7. Use of the Platform

The User agrees to use the Platform in accordance with the law and these Terms. It is strictly prohibited to: use the Platform for unlawful purposes; upload offensive, defamatory, or third-party rights-violating content; attempt to access unauthorized systems. The Platform shall not be held liable for content uploaded by Users. In any case, the Operator reserves the right to remove any content uploaded by the User and/or Provider from the Platform if it is deemed inappropriate for the Platform's purpose, violates legal norms, or is considered violent, threatening, racist, infringing on privacy or confidentiality, discriminatory, defamatory, offensive, illegal, pornographic, obscene, indecent, blasphemous, or, in general, likely to cause inconvenience or discomfort to Users and third parties.

8. Declarations of the Operator

The Operator declares and warrants: (i) to be an entity organized and existing under the Italian law; (ii) that this Agreement of Terms and Conditions and the fulfillment of the obligations arising from its acceptance do not violate the company's articles of association, bylaws, or applicable legal and regulatory provisions.

9. Operation of the Platform and the Service Provided

Booking and Payment: The User must provide the following information: date, time, and location, including the exact street number, for the pickup and delivery of luggage. Upon completing the purchase, the User will receive an email summarizing the order. All Service information will also be available on the Platform under the "Your Orders" section in the User’s Account. The User will receive two codes, each consisting of three digits, directly in the "Your Orders" section of the Platform. Additionally, the User will receive confirmation of the order and payment at the time of purchase. The User must always specify pickup and delivery times considering a period of 45-minute in advance before needing the luggage returned. Once the User has booked and paid for the requested Services and the Platform has assigned Providers, the User may communicate with the Providers delivering the Services during the Service. The following data provided by the User will be shared with the Providers delivering the Services: name and surname, order number, number of luggage items, and pickup-delivery addresses.

Confirmation of Service by the Operator:
The Operator reserves the right to confirm the booked Service up until the time specified by the User via Platform status updates and email. If confirmation is not provided, the User will be refunded through the same payment method used.

Pickup: At the specified pickup time, the User will meet the Carrier at the location indicated in the order. The Carrier will provide the order number, the number of luggage items to be picked up, and request the first three-digit code. From that moment on the Carrier will assume responsibility for the luggage.

Delivery: At the delivery time specified during booking, the User will meet the Carrier at the location indicated in the order. The Carrier will provide the order number, the number of luggage items for delivery, and request the second three-digit code received by the User for verification.

Once the User provides the code, they regain responsibility for the luggage. It is crucial for the User to verify the order number, the number of luggage items and any luggage tamper or seal tamper if any before sharing the three-digit code with the Carrier.

Service Status: The luggage pickup, storage, and delivery service provided by Pickemap is divided into various status stages.
The transportation statuses and all order-related information will be visible under the "Your Orders" section. The User can communicate with the Carrier and track their luggage during the whole service. The User can always contact Pickemap's customer support.

Delays Attributable to the Carrier:
The estimated arrival time is calculated based on the Carrier's vehicle type. Actual arrival time may vary due to route changes, traffic, and/or the use of alternative transportation methods, and it is considered indicative only. A delay of up to 15 minutes beyond the specified time is tolerated for both the pickup and delivery of luggage. If any delay occurs the Carrier will promptly update the User. In the event of a delay exceeding 45 minutes for luggage pickup, the User is no longer obligated to wait for the Carrier. If the User decides to wait and accept the delivery despite the delay, the Carrier may proceed with the requested Service. If the User chooses to cancel the Service, they will be entitled to a refund minus Stripe transfer fee. In the event of a delay exceeding 45 minutes for luggage delivery, and the User is unable to wait further for the Carrier's arrival, the Platform guarantees that the luggage will be shipped at its own expense to the location specified by the User, including international destinations. Force majeure events such as natural disasters, earthquakes, hurricanes, wars, fires, or other unpredictable occurrences are excluded.

Non-Delivery Due to User's Absence or Unavailability:
If the luggage cannot be delivered at the time specified by the User at the delivery point, it will be stored again from the Provider, and Pickemap will charge the User additional transport and storage fees equal to the price established for daily transportation and storage. Delivery to a new destination can be arranged upon request, with the corresponding costs charged to the User.
If, after 30 days from the initial pickup date, the User has not retrieved or requested the shipment of their luggage, the storage facility is authorized to dispose of the luggage and its contents without the User having any right to recover or make claims regarding the luggage or its contents.

Cancellation by the User:
The User may cancel the Service both before and on the same day of the booking, up to one hour before the scheduled pickup. In the event of cancellation after this time and if the Carrier has already been assigned, a penalty of 30% of the total compensation will be applied. If no Carrier has been assigned, the User will be refunded the full amount paid minus Stripe transfer fees.

Modification of Request:
Requests for pickup modifications made one hour or less before the pickup time can be handled by contacting customer support. A fee of €7.50 per additional luggage item will be charged. For modifications to pickup and/or delivery addresses or changes to the Carrier's route exceeding the originally stipulated distance, an additional fee of €15.00 will be applied, depending on the new distance.

Criteria for Provider Selection:
The Operator adopts the following criteria for Provider classification: availability on the date and time specified by the User.

Conditions for acceptance of luggage and luggage contents

The User declares to be the owner of the luggage delivered. Luggage must be delivered to the Carrier closed and in a good condition. Providers will accept luggage with contents valued up to €500.00 per luggage item. Providers do not guarantee insurance coverage beyond this amount. Additionally, the Provider will not accept luggage containing: cash, valuable goods, works of art, weapons or firearms, devices/technological materials (e.g., computers, smartphones), hazardous and/or flammable materials, narcotics, or perishable items. The User assumes full responsibility for the suitability of storage and the compliance of the items entrusted to the Platform with legal requirements.

10. Service Prices and Payment Methods

Registration and use of the Platform are free of charge. However, Users who complete a booking of Services through the Platform are required to pay according to the rates displayed during the booking process. The User must accept the price through the “point and click” mechanism and proceed with the payment via a payment card accepted on the external website Stripe, to which they will be automatically redirected.

11. Complaints

In case of irregularities, the User may report them to Pickemap customer service. If defects and/or issues are not immediately visible or are only noticeable upon opening the luggage, the User must report the problem within 48 hours, attaching any relevant evidence to accurately identify the nature and causes of the defect. This report must be sent via email to info@pickemap.it. A complaint procedure will be initiated, and verifications will be conducted in the event of defects and/or damage to the luggage to start the compensation process. If the evidence provided is insufficient to demonstrate the existence and/or responsibility for the damage or defect claimed, or if proper supporting documentation is not provided, the procedure will be considered closed.

12. Liability of the Operator, Providers, Compensation, and Limitations

Without excluding or limiting any liability that cannot be legally excluded or limited under these Terms and Conditions, the Operator will not be directly liable for any delays and/or service disruptions experienced by the User during the use of the Services. It is understood that the Operator will act diligently to ensure that the User receives the best possible response to any disruption and/or damage suffered. The Operator further guarantees that Providers are required to have appropriate insurance policies for the services provided, within the following economic limits: in the event of damage and/or loss and/or theft and/or tampering, the Provider responsible for the damage suffered by the User guarantees insurance coverage and/or the guarantee of compensation for the luggage contents up to €500.00 per luggage item. Minor damages or normal wear and tear/scratches related to the ordinary risks of transportation and storage are excluded. Additionally, luggage containing prohibited items listed in the previous section "Luggage Contents" will not be compensated. In any case, the Operator and/or Providers shall not be held liable for missed trains, flights, or buses, loss of earnings, profits, market, reputation, or any accidental, special, or consequential damages or losses incurred. The Operator is also not liable for unforeseen events and/or changes that temporarily prevent access to the Platform, rendering it unavailable.

13. Charges in case of non-appearance of the User

If the luggage cannot be delivered due to the User's absence or unavailability, the Operator will charge the payment method via Stripe up to a maximum amount of €500.00 per luggage item.

14. Interruption and Suspension of Services for all Users and/or individual Providers

Access to the Platform may be temporarily interrupted in case of technical issues or to ensure Platform maintenance. Notification of such interruptions will be provided on the Platform and through email communications whenever possible. The Operator may, at any time, make improvements and/or changes to the Platform and Services if necessary for technical reasons or to comply with applicable regulations. The Operator reserves the right to terminate, in whole or in part, the provision of Services at any time with reasonable notice to allow the completion of ongoing services. In such cases, the Operator will promptly notify Users via email and announcements on the Platform.

15. Advertising on the Platform

The Operator reserves the right, at its sole discretion, to place advertisements on the Platform, as well as links to other websites.

16. Suspension and/or Deletion of Accounts

The Operator reserves the right to suspend or terminate the User's access to the Platform in case of violation of these Terms or for other reasons at its sole discretion.

17. Intellectual Property

All rights related to the Platform Content, including texts, images, logos, and software, are owned by the Operator. The User does not acquire any intellectual property rights by using the Platform. Any use of the Platform for purposes and/or in ways other than those indicated in this Terms and Conditions agreement is considered unauthorized and abusive. The Operator reserves the right to pursue any unauthorized use, or any use contrary to the law, in the most appropriate judicial venues, whether civil, criminal, or administrative.

18. Data Protection

The processing of personal data is carried out in compliance with Regulation (EU) 2016/679 (GDPR). For more information, please consult our Privacy Policy on the website privacy iubenda.
For any inquiries, please contact customer service via email at info@pickemap.it.

19. Governing Law, Mediation, and Jurisdiction

The use of the Platform is governed by these Terms and Conditions and Italian law, particularly the provisions of The Consumer Code applicable to Users qualifying as consumers.
In any case, the User may directly contact the Operator by sending an email to customer service at info@pickemap.it and filing a complaint. If any dispute arises between the User and the Operator, and it is not resolved through internal complaint mechanisms, the dispute may be referred to the following mediation body: the Conciliation Body of the Florence Bar Association, located at the Florence Courthouse, New Courthouse, Access H, 11th floor, Viale Alessandro Guidoni, 61, 50127 Florence. If no agreement is reached, disputes will be subject to the exclusive jurisdiction of the Court of Florence, unless otherwise mandated by law.

20. Final Provisions

If any clause of these Terms and Conditions is declared invalid, the remaining provisions will remain in effect.

21. Contact Information

For any information or requests, you can contact us via email at info@pickemap.it or through the contact form on the Pickemap.it and/or Pickemap.com pages.

Updated Version as of 30/6/2025